Shipping Policy

All orders are shipped directly from Lupit Pole.

You can review the Lupit Pole shipping and handling information on their website. 

All information below was provided by Lupit Pole and is subject to change.

Shipping rates and delivery estimates

The Lupit Pole warehouse is situated in Slovenia, Europe. Once your order is placed please allow 1-25 business days to allow our warehouse to pick & pack your order, then once the courier collects delivery is 7-15 working days from collection date. To ensure we have no hassles, please include your postcode, and your mobile number so that we can contact you if we need to!  

Please note that these delivery times are approximate only. We CANNOT guarantee delivery any sooner than 7-15 days from courier collection (not the time of your order) Please take into consideration unforeseen or unplanned circumstances that may be out of our control Eg. warehouse delays, courier pick-up delays, roads & traffic, high volume of orders to dispatch.

Also, we would kindly like to inform you that when our goods leave the warehouse, we are not responsible for any delays or different ways of deliveries that might occur because of the shipping company.

Shipping charges are based on the product purchased and are automatically added to your order. All shipping charges are determined by Lupit Pole. 

Lupit Pole sends all poles and sets using a door to door courier service (custom made products excluded).

For ensuring full accountability from the delivery service, we can not send to PO Boxes. Please ensure you list a street address for shipping, otherwise your order will be delayed while we contact you for correct shipping details. 

Because we use a third party to deliver the goods, we are unable to call upon approach or give you an exact delivery date. Unless otherwise notified, the courier requires a signature upon delivery. If you are unsure if you will be home when the item is delivered, consider getting your parcel delivered to work. Our parcels are marked with the Lupit Pole mark. But if you wish, we can wrap the box in a non-transparent paper. Please leave a comment in the “Comments” blank section.

Otherwise, if you feel confident in leaving the parcel unattended during the day, you can give 'Authority To Leave' by letting us know in the “Comments” blank section, when you go through checkout. Please include any other details such as if there is a specific place you want the parcel to be left - ie 'Front porch' or 'Around the Side'. Please note that giving an authority to leave means that the pole is no longer covered under the delivery insurance once it has been left at your door.

Shipment to P.O. boxes or APO/FPO addresses

For ensuring full accountability from the delivery service, we can not send to PO Boxes. Please ensure you list a street address for shipping, otherwise your order will be delayed while we contact you for correct shipping details. 

Shipment confirmation and order tracking

Once your order is shipped you will be sent an email that includes your tracking number. If you have misplaced this email, you can write to [email protected] and we will send you all the required info. 

It is your responsibility to track the order and check whether the order was delivered to your address, or to parcel shops. If the order was delivered to a parcel shop, please contact your local courier, with which the order was sent for further instructions. It is not our responsibility to track the order, or to getting in contact with local couriers.

Customs, duties, and taxes

The Polefit Method is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

The Polefit Method is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging material and damaged goods before filing a claim.

Returns Policy

It is the customer's responsibility to examine the consignments of goods upon arrival for correct quality, description, shortages, plus any transit damage. Claims MUST be made in writing or by phone to Lupit Pole's Sales Department within 3 days of receipt of goods or within 14 days of the invoice date where the goods have become lost in transit. 

Claims in respect of allegedly faulty goods, shortages or non-delivery shall not be grounds for withholding payment of accounts and shall not give the customer the right to offset/contra against payments made to the Lupit Pole. Once the parcel is received, please check for any damage on the outside of the package. And please make a remark on the delivery note, before signing it, and after contact Lupit Pole on [email protected].

If the content is damaged, once you open the parcel, and no damage is shown on the outside of the parcel, also make a remark on the delivery note, and contact Lupit Pole on [email protected]. Damage may occur during transport.

Lupit Pole will not accept packing and carriage charges for customer returns unless agreed by a Director.

Refunds will be made on the receipt of the goods once the warranty claim is agreed upon. Proof of return (registered post or similar) should be retained as no refund or exchange can be made until the goods are received. Any claim against Lupit Pole by a purchaser of its products arising out of the condition or quality of said products shall be made in writing to Lupit Pole within ten (10) days of the delivery/shipment of said goods and merchandise and a failure to present such claim within the said ten (10) days shall constitute a waiver of such claim. 

Kind note
Once the parcel is received, please check for any damage on the outside of the package. And please make a remark on the delivery note, before signing it, and after contact Lupit Pole on [email protected].
If the content is damaged, once you open the parcel, and no damage is shown on the outside of the parcel, also make a remark on the delivery note, and contact Lupit Pole on [email protected].

Damage may occur during transport.
Also, we would kindly like to remind you that when our goods leave our warehouse, we are not responsible for any delays or different ways of deliveries that might occur because of the shipper.
It is the buyer's responsibility to track the order and check whether the order was delivered to their address, or to parcel shops. If the order was delivered to a parcel shop, please contact your local courier, whit which the order was sent for further instructions. It is not our responsibility to track the order or to get in contact with local couriers.
If the order was or not picked up or refused customers will be responsible for both way shipping and handling charges.

The Buyer has 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
If the return is issued, it is the buyer's responsibility to cover the shipping cost.