It is the customer's responsibility to examine the consignments of goods upon arrival for correct quality, description, shortages, plus any transit damage. Claims MUST be made in writing or by phone to Lupit Pole's Sales Department within 3 days of receipt of goods or within 14 days of the invoice date where the goods have become lost in transit. 

Claims in respect of allegedly faulty goods, shortages or non-delivery shall not be grounds for withholding payment of accounts and shall not give the customer the right to offset/contra against payments made to the Lupit Pole. Once the parcel is received, please check for any damage on the outside of the package. And please make a remark on the delivery note, before signing it, and after contact Lupit Pole on [email protected].

If the content is damaged, once you open the parcel, and no damage is shown on the outside of the parcel, also make a remark on the delivery note, and contact Lupit Pole on [email protected]. Damage may occur during transport.

Lupit Pole will not accept packing and carriage charges for customer returns unless agreed by a Director.

For more information, review the Lupit Pole claims & returns policy.